At Paper Imports, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund & Returns Policy below.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and documentation where applicable.
• Be accompanied by proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Products that have been used or altered.
• Items damaged due to misuse or improper handling.
• Clearance or sale items (unless faulty).
• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Where appropriate, we will arrange a replacement, exchange, or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

If you are returning an item because you changed your mind, you may be responsible for the return shipping costs.

If the return is due to a faulty, damaged, or incorrect item, we will cover the reasonable return shipping costs where applicable.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item has been supplied.

If you require an exchange, please contact our customer support team before returning your item.

How to Request a Return

To request a return, please contact our customer support team with:

• Your order number.
• A brief description of the issue.
• Photos of the item (if damaged or incorrect).

Our team will provide you with return instructions and assist you throughout the process.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us using the contact information available on our website.