At Paper Imports, we aim to deliver your order quickly, safely, and efficiently. Please read the information below regarding our delivery process.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Times
Estimated delivery times are as follows:
- Standard UK Delivery: 2–5 business days
- Express Delivery: 1–2 business days (where available)
Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
Delivery Charges
Delivery charges are calculated at checkout based on the size, weight, and destination of your order.
Any applicable delivery fees will be clearly displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor the progress of your delivery.
Delivery Address
Please ensure that your delivery address is accurate and complete before placing your order.
We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details.
Missed Deliveries
If no one is available to receive your parcel, the courier may:
- Leave the parcel in a safe place (where appropriate).
- Leave a calling card with re-delivery or collection instructions.
- Attempt delivery again in accordance with the courier’s policy.
Damaged or Missing Items
If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery. We will investigate the issue and arrange a replacement or refund where appropriate.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to adverse weather, courier issues, public holidays, or other unforeseen circumstances.
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding your delivery, please contact our customer support team using the contact details provided on our website.